Last Updated: May 28, 2026
Allandale Veterinary Clinic (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and otherwise process personal information in connection with your interactions with our clinic, including through our website, phone, text message communications, and in-person visits.
By using our services or providing your information to us, you agree that your personal information will be handled as described in this Policy.Table of Contents
1. Personal Information We Collect
2. How We Use Your Information
3. Text Messaging (SMS/MMS)
4. How We Disclose Your Information
5. Cookies and Tracking Technologies
6. Your Privacy Choices
7. Third-Party Links
8. Children’s Privacy
9. Data Security
10. Data Retention
11. Additional Rights for Texas Residents
12. Changes to This Policy
13. Contact Us
1. Personal Information We Collect
We collect personal information directly from you, automatically through your use of our website, and in some cases from third-party sources.
Information You Provide Directly:
Contact information: name, mailing address, phone number, and email address
Pet information: pet name, species, breed, age, weight, and medical or vaccination history
Appointment and scheduling details
Payment and billing information, including payment card details processed by our payment processor
Communications you send us, including emails, voicemails, and contact form submissions
Survey responses or feedback you voluntarily provide
Information Collected Automatically:
Browser type, IP address, pages visited, and general location derived from IP address
Device type, operating system, and referring/exit URLs
Cookies and usage data as described in Section 5
2. How We Use Your Information
We use the personal information we collect to:
Schedule and manage veterinary appointments and provide medical care for your pet
Communicate with you about your pet’s health, treatment, and follow-up care
Send appointment reminders, health alerts, and clinic updates via phone, email, or text message
Process payments and manage billing and financial records
Respond to your questions, requests, and feedback
Operate, improve, and analyze our website and services
Send you promotional communications about our clinic’s services, where you have opted in
Comply with applicable laws, regulations, and legal obligations
Protect the security and integrity of our operations
3. Text Messaging (SMS/MMS)
By providing your mobile phone number and opting in to text communications, you consent to receive SMS/MMS messages from Allandale Veterinary Clinic. These messages may include:
Appointment reminders and confirmations
Post-visit follow-up messages and health reminders
General clinic updates and notifications
Promotional messages about our services (only where you have separately opted in)
Message frequency varies. Message and data rates may apply. To opt out of text messages at any time, reply STOP. For assistance, reply HELP or contact us at (512) 454-6719 or info@allandalevetclinic.com.
Please note that opting out of promotional text messages does not automatically opt you out of transactional messages (such as appointment reminders), and vice versa. You must follow the opt-out instructions for each message type separately.
We do not share your phone number or SMS consent with third parties for their own marketing purposes.
4. How We Disclose Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service providers and vendors: Third parties who perform services on our behalf, such as payment processors, appointment scheduling software, email delivery providers, and SMS messaging platforms. These parties are contractually required to protect your information and may only use it to provide services to us.Veterinary specialists and referral practices: When your pet’s care requires a referral or specialist consultation, we may share relevant medical information with those providers.
Legal and regulatory requirements: When required by law, court order, subpoena, or government authority.
Business transfers: In connection with a merger, acquisition, or sale of clinic assets, your information may be transferred to a successor entity, subject to the same protections described in this Policy.
Protection of rights: When we believe disclosure is necessary to prevent harm, fraud, or violations of our policies or applicable law.
We may also use and disclose aggregate or de-identified data that cannot reasonably identify you for analytics, research, and operational improvement purposes.
5. Cookies and Tracking Technologies
Our website may use cookies, pixel tags, and similar technologies to collect information about how you use our site. This information helps us understand site traffic, improve functionality, and support marketing analytics.
Cookies: Small files stored on your device that help us recognize your browser and remember preferences.
Pixel tags / web beacons: Tiny graphics embedded in web pages or emails that help us track activity and measure the effectiveness of communications.
Third-party analytics: We may use tools such as Google Analytics to analyze website usage. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
You may disable cookies through your browser settings. Note that some features of our website may not function properly if cookies are disabled. If your browser transmits a Global Privacy Control (GPC) signal, we will honor it with respect to targeted advertising cookies on our site.
6. Your Privacy Choices
Marketing emails: You may opt out at any time by using the unsubscribe link in any marketing email we send.
Text messages: Reply STOP to any text message to opt out, or contact us directly.
Cookies: Adjust your browser settings to block or delete cookies at any time.
Access or correction: Contact us to request access to, correction of, or deletion of your personal information.
7. Third-Party Links
Our website may contain links to third-party websites. This Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to protect your own information by using strong passwords and keeping your account credentials confidential.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or de-identify it.
11. Additional Rights for Texas Residents
If you are a Texas resident, you may have the following rights under the Texas Data Privacy and Security Act (TDPSA), subject to applicable conditions and exceptions:
Access: The right to confirm whether we are processing your personal information and to obtain a copy of it in a portable, readily usable format.
Correction: The right to request correction of inaccuracies in your personal information.
Deletion: The right to request deletion of personal information we have collected from you.
Opt-Out: The right to opt out of the processing of your personal information for purposes of targeted advertising or any processing that produces legal or similarly significant effects.
To exercise any of these rights, please contact us using the information in Section 13. We will respond to verifiable requests as required by applicable law. If we deny your request, you may appeal by contacting us at info@allandalevetclinic.com.
12. Changes to This Policy
We may update this Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. If we make material changes to how we collect, use, or disclose your personal information, we will make reasonable efforts to notify you, such as by posting a prominent notice on our website or contacting you directly. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Policy or our privacy practices, please contact us:
Allandale Veterinary Clinic
6800 Burnet Road, Austin, TX 78757
Phone: (512) 454-6719
Email: info@allandalevetclinic.com
Website: www.allandalevetclinic.com