With the rapid spread of both news and COVID-19 disease from the SARS-CoV-2 virus, it’s hard to know where to turn for information. Many of you are as concerned about your pets as you are about your human family. We know how you feel! You want the facts to help keep your whole family – furry, feathered, scaly, or human – safe.
Current office procedures
Are you still open?
Yes! We are still open with adjusted hours.
Our current hours are: 9 AM – 5 PM, Monday – Friday, and 8 AM – 12 PM on Saturdays*
*These may be subject to change, and we will keep you updated as they do.
I left a message or sent an email, when can I expect to hear back?
Your messages are very important to us! Due to limited staff and reduced hours during this time, please allow up to 48 hours for a response, especially for any messages that require communication with one of our veterinarians. Critical cases will be prioritized and responded to as quickly as possible.
Can I make an appointment?
Yes! We are currently prioritizing sick and injured pets, and pets due for their Rabies vaccinations.
If your pet is doing well and due for other vaccinations, our next availability may not be until the beginning of May.
Can I pick up a medication refill?
Yes! If you need a medication refill, please contact our office. Refills may take up to 48 hours to process. We will contact you when your medication is filled.
When you arrive to pick up your pet’s prescription, call our office. Reception will check you out over the phone and run your medication and receipt out to your vehicle.
What is your check-in and appointment process?
When you arrive for your appointment, call our office and reception will check you in over the phone. Please wait in your vehicle for the duration of the appointment. At check in we will ask for the following information.
* A description of your vehicle
* A credit card to put on file
* The best phone number to reach you
* If you have had any known exposure or symptoms of COVID-19
**If you have exposure or symptoms, we may decline seeing you or your pet. We want to limit any exposure we can for the health and safety of our doctors and staff and to ensure that we will be able stay open to continue to see the pets that need our care.**
A technician will then call you to get a brief history on your pet, retrieve your pet from your vehicle, and bring them in for their exam or treatments. The doctor will then call you to discuss the plan for your pet, and well review charges and get authorization prior to running your card.
My pet has an appointment, but I’m not feeling well?
If you or anyone in your household is running a fever or showing other signs of illness, please stay home and take care of yourself. We’d be happy to reschedule your appointment.